patient experience
publication date
Revenue Cycle
Yet Another Payer Backtracks on Mandate Amid Provider Pushback
UHC is pulling back on its controversial prior authorization mandate.
Innovation
Denver Health Uses CRM to Forge Better Patient Relationships
The health system is using Epic's Cheers tool to connect with patients to discuss health and wellness
Technology
California Health System Uses 3D Imaging to Track Skin Cancer
Hoag is the first West Coast health system to use the technology, which produces a full-body 3D avatar of a...
Telehealth
Arizona OKs Telemedicine Care for Pets
The state is one of the first to fully sanction veterinary telemedicine, a growing trend since the pandemic that has...
Innovation
Hospitals Are Using AI to Answer Some Patient Queries
Four health systems are testing out a generative AI tool through the Epic EHR platform that provides answers to commonly...
Technology
New Program Gives Texas Students Access to Virtual Behavioral Health Services
A partnership between the University of Texas and telehealth provider MDLIVE will give roughly 11,200 students between 10 and 18...
Telehealth
Bipartisan U.S. House Bill Aims to Protect Rural Telehealth
The bill would permanently expand telehealth services that were adopted during the coronavirus pandemic.
Revenue Cycle
Perspective: Denials of Health Insurance Claims Are Rising — And Getting Weirder
Denials have become another predictable, miserable part of the patient experience.
Revenue Cycle
Patients Feel Providers Aren't Transparent Enough About Costs
Analysis reveals preference data revenue cycle leaders can use to improve the patient financial experience.
Innovation
NYC Program Helping Expectant Mothers Gets $2M to Expand Reach
The grant from the Helmsley Charitable Trust will help NYC Health + Hospitals' innovative HoPE program expand its reach to...
Strategy
A Prescription for Operational Success: 3 Ways to 'Flip the Org Chart'
Miami Cancer Institute COO Mark Davis, MD, shares steps to promote culture and improve workforce burden and operational challenges.
Clinical Care
The Exec: Physicians Play Key Role in Healthcare Administration
Scripps Health has physician operating executives at the health system's five hospitals and about 80 medical directors.